Feature Ideas

Customer requested the ability to transfer calls between agents without the phone ringing, allowing the experience to feel like one continuous call.

Customer expressed interest in a white-label option for the platform and mentioned wanting to participate in beta testing for this feature.

Customer requested a way to check the status of their partnership application, as they are receiving multiple inquiries about Voice AI in their agency.

Customer requested the ability to have a support agent book a landline phone number directly for them due to ongoing errors in the booking process, which is preventing them from using the service.

Customer reported issues with voicemail not being recognized and requested enhancements to the voicemail detection feature to prevent failures.

Customer expressed frustration over the prolonged account verification process, which has taken over 5 weeks instead of the typical 5-7 business days. They may want a more expedited verification process.

Customer requested a feature to analyze previous conversations and mark them as successful or not, along with suggestions for improvement. This would help in enhancing the performance of the AI agent.

Customer requested the ability for Thoughtly to automatically call for 4 hours every Monday to set up appointments with clients. This would streamline their processes and reduce manual dialing efforts.

Customer expressed a desire to have better access to custom voices, specifically mentioning difficulty in finding and using a cloned voice in their agent settings.

Customer requested a feature where the AI agent attempts to connect a call to a certain number and, if it fails to reach anyone, can inform the caller about the failure and take a message.

Customer requested assistance in understanding the correct format for making calls, as they are experiencing issues with dropped calls and unreachable numbers while testing calls within the US.

Customer requested a feature that allows them to bypass the free trial account and directly access their main account upon login, as it is currently inconvenient to navigate through the trial account first.

Customer requested the ability to extract every node from a call and send the data to their webhook. They mentioned that this feature was previously available but seems to be missing now.

Customer requested a more streamlined process for submitting verification issues directly to support, emphasizing the need for timely assistance and clarity in their specific case.

Customer requested the ability to integrate Thoughtly with Google Calendar, indicating a desire for functionality that links their services more effectively.